Primary evangelist of CSG value and opportunity w/in assigned partners Ensure integration of CSG priorities and strategies into partner's GTM approach Develop, execute and ultimately accountable for joint business planning and mutually beneficial outcomes within partner base Ensure partners are strategically enabled on CSG products and GTM' orchestrate (w/enablement team,

MSP/ISV management across dedicated set of customer accounts. This includes establishing strong communication with Executive sponsors and key stakeholders within the assigned customers. Ensure Customer Retention and Expansion within dedicated MSP customers by leveraging CSG resources to ensure customer satisfaction and technical performance and continuously articulating t

As a member of the Commercial Portfolio team, your responsibilities will include creating strategic engagement plans to be provided to the applicable sales account teams to fulfill and build on. Depending on the opportunity needs, your role may be client facing, where you will be expected to manage the end to end Deal Cycle for strategic, large, complex or highly competit

Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you your ideas, your inspirations, your aspirations, your initiative and leadership gives us the space to explore and the feedback to help us grow. And t

Responsibility CSP bookings across dedicated customer base Delivery of key reports, sales forecasts, and pipeline analysis Manage negotiations of MSP 2.0 transition opportunities and expansions Work with MSP customers to understand their business needs and drivers to identify expansion opportunities for CSG solutions Build a network of stakeholders and executive sponsors

CSP correction for req # R100981 About Us Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud based products to get work done fr

Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo

The Senior Employee Relations Representative is responsible for investigating and resolving employee relations that are moderate to complex complaints and conflicts in the workplace. You will work with our HR Business Partners and Managers to administer the Corrective Action Process, investigations and other ER cases. This role serves as an advisor to managers and senior

Provide technical support for Jaspersoft products for our enterprise customers during the PST business hours, with a Salesforce based ticketing system as the primary communication platform Provide phone/email/Webex consultation to debug customer problems of medium and high complexity Escalate cases to the Support management and/or the Engineering team to create workaround

Evaluation of overall operational execution, including the people, processes, tools, and identification of operational inefficiencies and areas for improvement Redesign existing business processes, improving their effectiveness, enhancing the workflows involved, and optimizing performance. Identify, review, and validate opportunities for the organization to improve its ov

Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you your ideas, your inspirations, your aspirations, your initiative and leadership gives us the space to explore and the feedback to help us grow. And t

Conduct actual results variance analysis versus plan and forecast, identifying risks and opportunities to the P&L Support in preparation of Quarterly Business Presentations Specific support to the Citrix BU Engineering team, resolving PO issues and help manage the Operating Expenses and Headcount forecasts. Over time, propose automation of processes where appropriate to d

Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo

Create Strategic Engagement Plans that include 360 view of the account across the Cloud SG portfolio, alignment of opportunities to the contractual beachhead, and contract analysis to identify leverage opportunities for negotiation Play both supportive and leadership roles in negotiations and customer closure for strategic, large, complex or highly competitive deals. Deve

Manage the Worldwide Quarterly and Annual Income Tax Provision process including Tax memos, Uncertain Tax Positions, partner with accounting team to obtain data, work with international accounting on calculations and coordinate with outside tax service providers. Work with tax technology solutions to work efficiently and effectively. Manage the provision review engagement